1. General Terms and Conditions of the Biotherapy.pet Online Store

1.1. The General Terms and Conditions of the biotherapy.pet online store are drafted in accordance with the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Commerce Act, valid in the Republic of Croatia.
1.2. These General Terms and Conditions apply to the use of the biotherapy.pet online store at www.biotherapy.pet, and we kindly ask you to read these terms and conditions carefully before use. Your agreement to the terms and conditions stated herein is a prerequisite for making a purchase.

2. General Provisions and Terms of Use for the Online Store

2.1. The online store available at www.biotherapy.pet has been established by Atilem, a service craft, with its registered office at Malešnica 52, 10090 Zagreb, Croatia, MB: 98221060, OIB: 40430074470 (hereinafter referred to as ‘the Seller’).
2.2. The Seller provides online store services on the website at the domain www.biotherapy.pet. The service consists of providing information services, content management, conducting financial transactions, and selling electronic services or digital products between the user of the online store, i.e., you as the buyer, and us as the seller.
2.3. You accept these General Provisions and Terms electronically when confirming your order in the online store.
2.4. The user agrees to use the online store exclusively in accordance with positive regulations for viewing published content, purchasing available products by submitting legally valid orders, and communicating with the seller.
2.5. The services we provide to you through the online store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and services to access our online store. The Seller is not responsible for telephone, data traffic, or any other costs that may arise when ordering or viewing online store content and using the services available on it.

3. Changes to the General Terms and Conditions

3.1. The valid version of the General Provisions and Terms of Use for the online store is always the version published on this page. In case of disputes, the version that was valid at the time of purchase and to which you, as the user, expressed your consent at the time of placing the order will apply.
3.2. We hereby inform you that there is a possibility of occasional changes to the General Provisions and Terms of Use for the online store to align with changes in laws and/or our business processes. We are technically unable to notify every user of potential changes, so we recommend that you read this text when reusing the online store to familiarize yourself with possible changes.
3.3. The Seller reserves the right to modify or discontinue (temporarily or permanently) any digital products or services it provides, as well as to change the content in the online store, without prior approval or notice, in accordance with good business practices.

4. Conclusion of the Sales Contract

4.1. When browsing the content of the online store, you can freely choose desired items and add them to your cart. This action is not binding in any way. After you have selected the desired items and are sure you want to purchase them, you proceed to the ordering process during which you enter all necessary data for order fulfillment, confirm your agreement with the General Provisions and Terms of Use for the online store, and, depending on the chosen payment method, complete the payment. Actions you have performed and confirmed during the order submission process are considered the conclusion of a sales contract and are binding as such.
4.2. These General Provisions and Terms constitute integral parts of the sales contract concluded through the online store.

5. Product Prices and Payment Methods

5.1. All product prices in the online store are expressed in Euros € – EUR. Product prices are the same for all payment types and are visible on the product page and in the cart when finalizing the order. Since the product is digital, there are no delivery costs. The Seller reserves the right to change prices without prior notice.
5.2. You can make a one-time payment using Visa, Vpay, MasterCard, and Maestro credit or debit cards, at the time of finalizing the order in the online store, or by making a payment to our transaction account using internet banking.
5.3. You will receive the invoice by email on the same day after purchase.

6. Delivery of Digital Products

6.1. Since we sell digital products (e-courses), there is no physical delivery or shipping costs.
6.2. Delivery of digital content
After successful payment, the buyer:
• automatically gains access to the purchased e-course,
• access is granted via the user account on our website.
If there is a delay or technical issue, please contact us to activate access.

7. Complaints and Returns

7.1. For digital products (e-courses), returns are not possible once access to the course has been granted, except in the following cases:
• a technical problem preventing access to the course,
• double billing,
• incorrectly executed transaction.
7.2. In case of a complaint, the buyer can contact us via email or phone. We respond to all complaints within 5 working days.

8. Data Protection and Collection (GDPR)

8.1. We collect and process your personal data exclusively for the purpose of:
• order processing,
• fulfilling legal obligations,
• communication with the buyer,
• enabling access to purchased content.
8.2. Personal data is never shared with third parties except with a trusted payment gateway provider and accounting, to the extent necessary for payment processing and legal obligations.
8.3. The buyer has the right to request:
• access to their data,
• correction, deletion, or restriction of processing.

9. Online Payment Security Statement

9.1. Payment on our site is completely secure. When paying by card, data is sent via secure SSL encryption and is not stored on our servers. Transaction processing is carried out by an authorized payment gateway provider using the highest security standards (PCI DSS Level 1).
During the payment process, the 3D Secure system (Mastercard Identity Check / Visa Secure) is used, which further confirms the user’s identity and protects against misuse.
The contractual partner responsible for the technical correctness and security of the card payment application is CorvusPay – an advanced system for secure acceptance of payment cards via the internet.
CorvusPay ensures complete confidentiality of your card data from the moment you enter it into the CorvusPay payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the complete details of your payment card. Furthermore, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

9.2. The form for entering payment data is secured with an SSL transport cipher of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to online payment security prescribed by leading card brands, i.e., it operates in accordance with the standard – PCI DSS Level 1 – the highest security standard in the payment card industry. When paying with cards included in the 3-D Secure program, your bank additionally confirms your identity using a token or password, in addition to the validity of the card itself.

10. Communication, Complaints, and Dispute Resolution Methods

10.1. We hereby inform you of our good will to resolve any dispute amicably, as well as your right to use out-of-court consumer dispute resolution mechanisms by initiating out-of-court resolution procedures in accordance with the methods provided by law for out-of-court dispute resolution, or by using the Online Dispute Resolution Platform.
Date of last modification: November 29, 2025